Customers can return their purchased product for up to 7 days from the date you receive it, provided it meets the following conditions. Any product you return within 7 days must be unused, undamaged and fully re-sellable otherwise, we reserve the right to refuse a refund or exchange.
Delivery costs for sending any such product back is to be paid by the customer. Refunds will be made to debit/ credit cards within 5 working days of receiving the returned goods.
WAPS cannot provide a refund or exchange where an item is damaged through misuse or abnormal use.
We will assess each situation on a case-by-case basis and will make a final decision based on the above conditions being met.
Sale Item Purchases
All advertised sale items purchased online can be returned to WAPS for a full refund, provided the item meets all the conditions of our returns policy explained above. We will not provide a full refund on any full-priced or sale item due to a change of mind or finding a cheaper alternative to purchase elsewhere. Change of mind purchases are non-refundable.
If/when we have to send your product back to the manufacturer for a warranty claim, WAPS will ask them to assess the product in question and provide a formal written assessment within a reasonable timeframe. Whilst we always do our best to provide you with a timely resolution, please be aware it may take time to complete the process due to the number of parties involved.
How do I return a product?
Products are to be returned to WA Precision Surveys at the customer’s expense. All parcel returns need to be addressed to:
WA Precision Surveys Pty Ltd
Unit 6/ 41 Fortitude Blvd
Gnangara, Perth WA 6077
If you require further assistance, please get in contact with our sales team by calling (08) 6305 0191.